Attend subscribers in 30 minutes, NCC orders Telcos
June 30, 2023
The Nigerian Communications Commission is set to mandate telecommunication firms to attend to their customers within 30 minutes of arriving at any customer care center in the country.
This is based on a new document titled, ‘Draft Quality of Service Business Rules,’ on the commission’s website.
According to it, the business rules stipulate the minimum quality and standards of service…