The Nigerian Communications Commission is set to mandate telecommunication firms to attend to their customers within 30 minutes of arriving at any customer care center in the country.
This is based on a new document titled, ‘Draft Quality of Service Business Rules,’ on the commission’s website.
According to it, the business rules stipulate the minimum quality and standards of service…
Music streaming giant Spotify was on Tuesday fined 58 million kronor ($5.4 million) for not properly informing users on how data is collected on them was being used, Swedish authorities said.
Spotify said it planned to appeal the decision.
The Swedish Authority for…
The Head of Media Relations Management, Nigeria Communications Commission, Dr Omoniyi Ibietan, has announced the release of his book on cyber politics.
According to a statement, the book titled, ‘Cyber Politics: Social Media, Social Demography and Voting Behaviour in…
Telecommunication firms have begun to phase out old Unstructured Supplementary Service Data shortcodes for new harmonised ones as directed by the Nigerian Communications Commission.
With this move, famous USSD codes such as *556# are now outdated. Customers of MTN Nigeria told The PUNCH that old USSD prompts now redirect them to a message that reads, “Y’ello Our codes have changed.
While MTN…
The World Intellectual Property Organisation and United Nations Development Programme in collaboration with the Nest Innovation Hub, have stated that a robust Intellectual Property system will boost creativity, innovation and sustainable development.
The agencies stated this…
The Federal Government is reportedly set to proceed with its implementation of a five per cent excise duty tax on mobile telephone services, fixed telephone, and Internet services.
This is despite a recent communication by the Minister of Communications and Digital Economy…
Women are less likely than men to use mobile money services, GSMA has stated.
According to the global body of telecommunication firms, the reason for this includes not owning a mobile phone, not being aware of mobile money, not perceiving the relevance of mobile money, and having low literacy and digital and financial skills.
In its ‘The State of the Industry Report on Mobile Money (2023)’, it…
A telecommunications company, 9mobile, on Tuesday, said it has invested N70 billion in its ongoing network modernisation.
The Chief Executive Officer of 9mobile, Juergen Peschel, in a statement, during its annual Channel Partners Conference held recently in Lagos said…
The National Information Technology Development Agency said that gender equality in the digital space could increase the Gross Domestic Product of the country by over 50 per cent.
The Director-General NITDA, Kashifu Inuwa said this on Friday at the closing ceremony of its…
The federal government has announced plans to award subsidies to mini-grid developers for the deployment of solar power mini-grids to 150 underserved and unserved electricity sites across seven states.
The government announced this in a statement issued by the Rural Electrification Agency on Friday.
It noted the deployment of the mini-grids would be driven by the private sector.
It said the…